Moron Enterprises

There is one thing that automation cannot replace in the world. It will not be able to replace the benefits you get when talking to a live, knowledgeable person. I can’t stand automated attendant systems when I call into vendors. Whenever you reach one of these, chances are that you are going to be on hold even after you get through selecting your choices. There have been quite a number of times that I start doing other things while I am on hold, and by the time I have finally gotten through to a live person and forgotten why I originally called or who I called. I then scramble to look at my phone and see who I called, all the while saying, “Uh…I was looking for…some help with…” Stop making me look stupid and pick up the damn phone!

Still, once in a while I am relieved to catch a break with some hold music. One particular customer of ours has “Just Like Heaven” for their hold music. It’s always a treat to call them and be placed on hold. Sometimes I ask to be put on hold a little while longer to get to the good part of the song.