Wait, What?
I spend a lot of time on the phone with customers, and I’ve learned a few things about sales.
Sound confident and people don’t question what you’re telling them. You can sell more stuff that way. There is no need to lie to people in doing this. You are presenting them with products they can use at a price they are willing to pay. You are just convincing them to do it now, rather than later.
The other thing I realized is that people are not comfortable with silence and talk way more than they should, giving out needless information. Sometimes this lets me know exactly where I need to price myself, but most of the time it’s people just rambling on with additional information after they’ve told me everything I need to know. From my own experience I know they are just to try to elicit a confirmation of what they’re already saying, because they’re not positive about what they’re doing.
